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| CONTACT CENTRE FUNCTIONS |
QGen’s contact centre operates both near and far offshore, providing a variety of solutions for your customer service requirements.
We can provide our clients access to a vast range of languages, including native speakers, to ensure that you can support your clients wherever they are based with the language skills to add value to the service.
Our operation operates 24/7, meaning that we can cater for global companies whilst still only having to manage one project.
Our facilities are built with security in mind, providing both physical and IT data protection policies to ensure you are not putting your sensitive data in harm’s way. Additionally, all of our staff are screened and vetted before being offered positions.
We have a range of technological solutions to enhance our contact centre services including: call recording, a variety of IVR services including PIN reveal, SMS campaigns, etc.
Full services and benefits include:
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- IVR services
- Customer care
- Lost and Stolen
- Outbound sales
- Billing queries
- Payment processing
- Customer acquisition
- Data input and reconciliation
- SMS services
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| Copyright © 2010 QGen | | |
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