We have invested in best of breed IT and Telecoms infrastructure to ensure reliability of our services and offer our clients piece of mind.
IT
QGen’s IT infrastructure is the backbone of the business and is set up to cater for a 24*7*365 quality service with minimal downtime to guarantee that customer service level agreements are maintained at all times.
QGen’s IT infrastructure encompasses:
Best of breed Servers, Desktops and Network equipment
Backup infrastructure to cater for and minimise downtime
Firewall and intrusion detection system
Security policies
Daily backup of all systems
Disaster Recovery
24*7 infrastructure support engineers
TELECOMMS
QGen’s telephony is backed by the “state of the art” Siemens HiPath 3550 IP communications server. The HiPath 3550 IP communication platform is a multifunctional communication system for integrated voice and data solutions and is 100% ISDN compatible.
QGen’s telecommunications system supports the various applications and hardware required in a call centre environment such as:
