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KYC & AGE VERIFICATION |
QGen can strengthen a company’s existing customer acquisition process by offering alternative methods for applicants to pass the Customer Due Diligence (CDD) for natural persons and / or age validation process with its document verification service.
Coupled with some key 3rd party relationships, we offer a reliable electronic verification service that is commercially beneficial without a loss of quality. We can help reduce costs and improve your acquisition rate without increasing your risk.
| Despite access to a number of electronic databases, some companies still experience failure rates electronically of up to 40% because of a number of factors – including specific target markets and a lack of international data. |
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“Customer Due Diligence measures shall compromise identifying the customer and verifying the customer identity”
EU 3rd Money Laundering Directive Article 8.1 |
QGen provides a document verification solution to its clients to ensure that applicants who fail electronically can still complete the process and become customers. By offering alternative ways of completing the CDD process, QGen has boosted some of its client’s acquisition levels by double digits.
Our team of experts will complete the document verification process to ensure that your customers pass the CDD process. QGen can swiftly validate documents to ensure that the potential client completes the process and have developed technology to ensure that the customer journey is as simple as possible.
Through our unique technology platform, we can provide superior workflow systems and reporting. We pioneered document verification by mobile platform whereby consumers can submit their documentation by simply taking a photo of their ID with their mobile phone and instantly submitting the document by MMS. For our existing customers, this has significantly boosted customer acquisition by simplifying and accelerating the customer journey.
Additionally, QGen is also able to offer a sanction and PEP monitoring service. We have an automated system that can review each of your new clients as they apply for a product – cross referencing them against a number of international watch lists and PEP lists that can be altered to match your risk appetite – and the staff to review any manual alerts that are raised as a result of this.
Furthermore, QGen is able to maintain a list of your customers that can be regularly rescreened as per AML requirements to ensure that nobody previously approved has subsequently been added to one of the international watch lists. Again, we are able to then monitor this process and manually review any alerts that are raised.
“[The registration of a player] shall at least include...the player’s identity [and] the player’s place of residence”
Maltese Remote Gaming Regulations 32B |
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By offering a bespoke service, that meets your risk appetite and regulatory requirements, we are also able to implement both simplified due diligence and enhanced due diligence measures as and when you see fit. |
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The management team has 20+ years of experience in compliance and anti-money laundering (AML) legislation in both the regulated and non-regulated sectors. To summarise:
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- Significantly boost acquisition rates.
- Business practical solutions to support the commercial process.
- Seamless integration and technology to simplify the customer journey.
- Reduced costs by outsourcing.
- Robust procedures to satisfy any internal controls or external regulators.
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| Copyright © 2010 QGen | | |
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