|
|
|
| |
| |
|
FRAUD MANAGEMENT SERVICES |
Apart from the obvious financial losses incurred from fraud, many schemes and other 3rd parties will impose sanctions on companies whose fraud exposure or chargeback volumes exceed certain limits.
Maintaining these thresholds is made even more difficult as fraudsters and money launderers alike do not operate during normal office hours, knowing that many companies do not have the capability to monitor transactions during these hours.
QGen can provide immediate access to experienced multilingual fraud analysts who can monitor your transactions on a 24/7 basis.
“[Companies shall conduct] ongoing due diligence on the business relationship...throughout the course of the relationship to ensure that the transactions are consistent with the institution’s knowledge of the customer”
Financial Action Task Force Recommendation 5B |
As well as investigating each individual alert, our staff have the necessary experience to test and implement real time rule writing to react to orchestrated fraud attacks.
QGen offers fraud management services that include testing and implementing real time rule writing to react to orchestrated fraud attacks. Additionally, the management function will perform data mining and statistical analysis to ensure that the fraud monitoring operates with an optimal false/positive ratio of alerts. Reducing costs and any negative impact this might have on the end consumer, without damaging customer service or more importantly profitability.
With practical experience and knowledge of case management and completing Suspicious Activity Reports (SARs), QGen’s fraud management can take responsibility for your relationships with law enforcement agencies and actually submit SARs on your behalf.
QGen can either provide experienced analysts who will use your own internal fraud monitoring system or alternatively we can provide you with access to ours. We are able to tailor the rules by industry and by client so that you can take advantage of tried and tested rules that have served other companies operating in your market, as well as being able to implement unique rules tailored specifically for your business.
QGen’s platform requires minimal integration, is able to accept any data in any format, and is already integrated with a wide range of other service providers allowing us to offer you a bespoke fraud monitoring suite based on.
“...in order to... comply with its obligations under the Criminal Justice Act in respect of any transactions that may give rise to any suspicions of money laundering... a license holder shall establish and at all times maintain in operation an effective system of internal controls and procedures”
Gibraltar’s Gambling Act 2005 36 |
QGen also has some other complimentary and unique technology, meaning that we can contact your customers to alert them to suspicious transactions through multiple channels, including SMS.
To summarise the benefits:
| |
- Fraud management team with 20+ years experience in multiple industries.
- Access to experienced staff operational 24/7.
- Security focused facilities with pre-employment vetted staff.
- Opportunity and actual costs saved by outsourcing operations.
|
|
|
|
|
|
|
| | | | | | |
|
| Copyright © 2010 QGen | | |
| |
| |
|
|
|
|
|
|
