QGen has established itself as a leading provider of Inbound and Outbound call center services. Our philosophy is to operate medium sized facilities which allow us to recruit and manage the best of the best in each market in order to allow us to deliver on our promise of first a class service with maximum attention to customer satisfaction.
We do so through the effective management of the key components of the service delivery function:-
A proactive Quality Assurance function
Superior and continuous agent training
Low staff turnover
Reliable IT Infrastructure
Robust telecommunications services
Client customisable service level agreements to ensure focus is maintained on clients key areas.
