QGen provide a truly unique service to validate customer identification.  Using a manual process with a 95% pass rate ensures your business is compliant and mitigates against fraud risks, money laundering and most importantly boosts customer acquisition.

With SLA’s to call back customers with multi lingual capability within the hour, and seamless technical integration, QGen provide a number of routes for the customer to send in their documentation, such as post and email with regulatory approval for SMS picture messaging.

The Service

• Manual Working of all applicants that fail on-line KYC
• Conforms to EU 3rd Money Laundering Directive
• Approved by banks and regulators worldwide
• 95% Pass Rate
• ID Validation as per individual company requirements
• Simple Customer Journey
• Multi-Lingual Service
• 24/7 Operations
• Rapid Response Times
• Highly Trained and Security Audited Staff
• Impressive Client List
• Fixed Fee Service