By maintaining the highest standards set by its management team, QGen continues to deliver its services with the quality and reliability our clients have come to expect from us. We believe that our strengths are built on the following principles:
- Quality – QGen has demonstrated its quality of service by consistently meeting the standards required to pass audits and assist its clients in passing theirs.
- Security – As QGen services a number of financial organisations, all its processes and systems are PCI compliant.
- Training – Staff training is extensive prior to any customer interaction.
- Best in Class Staff – QGen attracts and retains some of the best staff available. Additionally, QGen has a reputation as one of the best working environments for BPO operations in Malta.
- Staff Screening – All employees are background screened prior to recruitment and all levels of staff receive financial crime training and accreditation prior to any system access.
- Multilingual Capability – Apart from English and Maltese, QGen can also provide language support in a variety of languages (including French, German, Italian, Spanish, Korean, and Mandarin).
- Best of Breed Systems – QGen uses its own state of the art telephony, reporting, voice recording systems in addition to innovative software solutions for improved customer interaction.
- Fully Outsourced Solution – QGen can provide a full outsourced back solution allowing for focus on core competencies - therefore freeing up human and physical resources.
QGen, through its existing proven expertise, can call upon vast experience to support clients in these areas. QGen prides itself on the knowledge and experience of its risk management team. The team share 20+ years experience working in fraud and compliance; have recognised industry qualifications; and have worked for some of the largest global financial institutions as well. This skill set is what distinguishes QGen’s services from other providers and gives our clients the confidence to outsource such critical functions.
QGen’s Risk Management team experience includes:
- HSBC Bank UK Plc – Falcon Debit & Credit Cards - UK
- HSBC Electronic Data Processing India PVT Ltd – Falcon Debit & Credit Cards - Global
- Lloyds Banking Group Plc – Falcon, Hunter Fraud System, CIFAS, AML monitoring - UK
- Citibank UK Plc – Aristion (Sister to EMS) Debit & Credit Cards, CIFAS - Europe
- Mizuho Corporate Bank Ltd – Compliance, due diligence and AML monitoring - Global
- ClickandBuy International Limited – Fraud management - Europe
- Altair Financial Services Ltd – Compliance and Fraud Management – Global
- Trafigura Limited –Compliance management, due diligence and AML monitoring - Global
QGen regularly passes audits carried out under the strictest of regimes to support our clients including: audits by regulated financial institutions of our policies and procedures; Payment Card Industry Data Security Standards (PCI DSS) audits and penetration testing. |
